Refund policy

Damaged, faulty or incorrect orders
If your honey arrives damaged or leaking, or isn't what you ordered, email info@himapure.com within 48 hours of delivery with your order number and a photo. We'll send a replacement or refund you in full, and you won't need to send anything back.

Change of mind
Because honey is a food, we accept change-of-mind returns only on unopened, sealed tubs, within 30 days of delivery. Email us first for the return address. Return shipping is paid by you. Once the tub reaches us, we refund the product price to your original payment method.

Subscription renewals
If you were charged for a renewal you meant to cancel, email us within 7 days of the charge. If the order hasn't shipped, we'll cancel it and refund you in full. If it has shipped, the change-of-mind terms above apply.

Shipping costs
Shipping costs are refunded only when an order was damaged, faulty or incorrect.

Australian customers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

United States customers
Nothing in this policy limits any rights you have under the laws of your state.

Questions
Email info@himapure.com with your order number.